Fiducia TogetherOnboarding
Getting a new employee, or a new customer, properly started.
Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.
What it means
Employee onboarding covers induction, systems access, training and early check-ins. Customer onboarding covers setup, first use and first value.
Why it matters
Both determine retention. Most employee turnover happens in the first months, and most customer churn happens before the customer has got value from the thing they bought.
What it looks like in practice
For employees: a plan for the first week, a named buddy, and check-ins at one, four and twelve weeks. For customers: get them to first value as fast as possible and check they got there.
What to watch out for
Confusing paperwork with onboarding. A completed contract and a laptop is not an induction.
Where to get proper advice
ACAS for employee induction. Your own churn data by tenure for customers — if it spikes early, onboarding is the problem.
Where to read more
Last reviewed 2026-08-28 by Fiducia Together · Next review due 2027-08-28
Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.