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Staff turnover

How many people leave, and what it costs.

Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.

What it means

Turnover is leavers as a percentage of average headcount over a period. Voluntary and involuntary turnover are worth separating.

Why it matters

Replacing an employee typically costs a significant multiple of their salary once recruitment, lost productivity and time to competence are counted.

What it looks like in practice

Track it by tenure and by manager. High first-year turnover is an onboarding or recruitment problem; turnover concentrated under one manager is a different problem.

What to watch out for

Some turnover is healthy and zero turnover is not a target. The question is who is leaving, not how many.

Where to get proper advice

Exit interviews, conducted by someone other than the line manager, and stay interviews with the people you want to keep.

Where to read more

Last reviewed 2026-08-28 by Fiducia Together · Next review due 2027-08-28

Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.

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