References
Giving and taking references. There is no duty to give one, and there are duties if you do.
Business A to Z
Every trade has words it uses without explaining. In business the cost of not knowing one is real: some of them are ordinary jargon and some of them are a decision that can take a house.
Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.
Studying business? We write GCSE revision songs, and there is one for business studies. Listen to the revision playlist.
500 terms, showing 371–380 (page 38 of 50).
R
Referrals and word of mouth
Customers bringing you customers. The cheapest acquisition there is, and rarely asked for.
Registered office and service address
The company's official address, and the one directors give personally. Both public.
Regulated activity
Work with children or vulnerable adults that triggers barring checks. A defined legal term.
Regulatory permissions
Licences and authorisations you may need before trading.
Remote and hybrid working
Staff working away from the workplace, and the practicalities.
Repeat purchase rate
What proportion of customers buy again. Retention for businesses without subscriptions.
Restrictive covenants
Clauses limiting what someone can do after they leave. Enforceable only if reasonable.
Retained earnings
Also called Reserves, Distributable reserves
Profit the company has made and not paid out. It sets the legal limit on the dividends you can take.
Retention
Also called Customer retention, Repeat business
Keeping the customers you already have. Cheaper than acquisition and consistently underfunded.
Ready when you are
Have a look round the demo, start a free trial with your own service in it, or ask us the awkward question first. Whichever you pick, the people who answer are the people who built it.
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The real suite with a fictional service already inside it. A throwaway login, no form, and everything you touch is wiped when you leave.
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Tell us who you support and what is going wrong at the moment. We will say honestly whether we solve it, and if we do not, who does.