Customer service
How you handle people after they have bought. Cheaper than acquisition and usually thinner.
Business A to Z
Every trade has words it uses without explaining. In business the cost of not knowing one is real: some of them are ordinary jargon and some of them are a decision that can take a house.
Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.
Studying business? We write GCSE revision songs, and there is one for business studies. Listen to the revision playlist.
500 terms, showing 131–140 (page 14 of 50).
C
Customs duty and tariffs
Tax on goods crossing a border, set by what the goods are and where they came from.
Cyber Essentials
A UK government-backed certification covering five basic security controls. Often required to bid for public sector work.
Cyber insurance
Insurance for cyber incidents. Read what it actually covers.
D
Data analytics
Using your own data to answer questions about the business.
Data breach
Personal data lost, stolen or exposed. Seventy-two hours to report.
Data controller and processor
Also called Controller, Processor, DPA, Data processing agreement
Who decides what happens to personal data, and who merely acts on instructions. The distinction sets the liability.
Data governance
Knowing what data you hold, where it is, and who is responsible for it.
Data processing agreement
The contract required whenever someone processes personal data for you.
DBS check
Also called Disclosure and Barring Service, Criminal record check
A criminal records check, at one of several levels, available only where the role legally qualifies.
Ready when you are
Have a look round the demo, start a free trial with your own service in it, or ask us the awkward question first. Whichever you pick, the people who answer are the people who built it.
Start a free 14-day trial
Your own organisation, every area switched on, no card and nothing to install. Add your team, your people and your records. If it is not for you, it just stops.
Open the live demo
The real suite with a fictional service already inside it. A throwaway login, no form, and everything you touch is wiped when you leave.
Ask us something
Tell us who you support and what is going wrong at the moment. We will say honestly whether we solve it, and if we do not, who does.