Fiducia TogetherBusiness process mapping
Drawing how work actually flows, step by step.
Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.
What it means
Process mapping documents the sequence of steps, decisions, handoffs and delays in a process, usually as a flowchart or swimlane diagram.
Why it matters
Handoffs and waiting are where time and errors accumulate, and they are invisible until drawn. Most people know their own step and not the whole.
What it looks like in practice
Map the current state honestly before designing a better one. Walk it with the people who do it rather than mapping it from an office.\n\nCount the handoffs — each one is a chance for something to stall.
What to watch out for
Mapping the official process. The real one usually has workarounds in it, and those workarounds are information about what is broken.
Where to get proper advice
Your own team. A facilitator only if the process crosses functions that do not talk.
Where to read more
Last reviewed 2026-08-28 by Fiducia Together · Next review due 2027-08-28
Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.