Fiducia TogetherAccessibility of digital services
Making a website usable by disabled people. A legal duty and a commercial one.
Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.
What it means
Digital accessibility means a website or app can be used by people with visual, hearing, motor and cognitive impairments, measured against WCAG.
Why it matters
The Equality Act requires service providers to make reasonable adjustments, which extends to websites. Public sector bodies have specific regulations with a published accessibility statement.
What it looks like in practice
The high-value basics: sufficient colour contrast, keyboard navigation, alt text on meaningful images, labelled form fields, captions on video, and a page that works when text is enlarged.\n\nAutomated checkers catch perhaps a third of issues; the rest need a person.
What to watch out for
Accessibility overlays sold as a one-line fix. Disability organisations and accessibility professionals are broadly critical of them, and they do not discharge the duty.
Where to get proper advice
The GOV.UK Service Manual's accessibility guidance is free and practical. AbilityNet offers audits.
Where to read more
Last reviewed 2026-08-28 by Fiducia Together · Next review due 2027-08-28
Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.