Fiducia TogetherService credits and remedies
What the customer gets when you miss an agreed standard.
Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.
What it means
Service credits reduce the fee when service levels are missed, usually on a defined scale.
Why it matters
They give the customer a remedy without litigation, and they cap the supplier's exposure if drafted as the exclusive remedy.
What it looks like in practice
Cap total credits per period, define the measurement precisely, and include an exclusions list for causes outside your control.\n\nA right to terminate for persistent failure usually sits alongside them.
What to watch out for
Credits that are not expressed as the exclusive remedy, which means they sit on top of ordinary damages rather than instead of them.
Where to get proper advice
A commercial solicitor.
Where to read more
Last reviewed 2026-08-28 by Fiducia Together · Next review due 2027-08-28
Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.